Technical
- How can I choose the correct size? Is there a size chart on the website?
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To choose the correct size, visit the product page. There you will find a size chart to help you make the right choice. We also provide detailed instructions on how to properly adjust our products.
- Are the products you offer UV-resistant?
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All our products are durable and UV-resistant, providing protection and longevity even under intense sunlight.
Order
- I received a different size than what I ordered. What should I do?
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Please send a photo of the product along with a caliper measurement to our email address.
- How can I change the delivery address before the order is shipped?
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If you wish to change the delivery address, please contact our customer service as soon as possible. You will need to cancel your current order and place a new one with the correct address.
- Is it necessary to register on the B2B site?
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Registration on the B2B site is required. Registered users can access their order history, track orders more easily, and set delivery addresses.
- How can I change the delivery address after the order has been shipped?
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Unfortunately, we are unable to change the delivery address once the order has been handed over to the courier.
- I placed two orders. Can I receive them in one package?
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If you placed two orders at the same time and would like to receive them in one package, please contact us so we can adjust the shipping process.
- How can I cancel an order?
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To cancel an order, please contact our customer service.
- How long does it take to process an order?
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Your order is shipped within one business day after payment is received. Orders placed before 10:00 AM (on business days) are shipped the same day. Orders placed after this time are shipped the next business day. Please note that Saturday and Sunday are not considered business days in our online store.
- What payment methods do you accept?
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We accept various payment methods such as PayPal and bank transfer.
- The invoice is missing from my package. What should I do?
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To reduce document printing and protect the environment, we send invoices electronically. The invoice was sent to the email address you provided when placing the order. Please check your inbox, including your spam folder. If you still cannot find the invoice, please contact our customer service.
- Can I exchange a product for a different size, color, or model?
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If you wish to exchange a product, please contact us via the contact form. Provide your invoice number and the details of the product you would like to receive (product number, size, color, quantity). Please note that you are responsible for the return shipping costs and any price differences. All exchange requests are handled individually.
Account Management
- I cannot log into my account. How can I regain access?
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If you forgot your password, you can reset it by clicking the "Reset password" link. If you no longer have access to the email address you registered with, unfortunately, we will not be able to help you regain access.